Frequently Asked Questions
Find answers to common questions about your Davidson’s account, payments, ordering, and dealer programs. Select a category to jump to a section, then click a question to view its answer.
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Contact & Company Info
How do I contact Davidson’s Inc. by phone, fax and email?
[If your account already has an assigned Account Executive, you may click the “Call Me Quick” button to be contacted promptly and directly. Other options for contacting Davidson’s include: Phone: (800)-367-4867 Email: [email protected] Fax: (928)-776-0344 Address: 2625 Stearman Road, Prescott, AZ 86301]
What are the business hours at Davidson’s, Inc.?
[Our Account Executives are available Monday through Saturday: • 9am Eastern - 5pm Pacific Our order placement cutoff Monday through Saturday: With our late daily order cutoff you can place your order until 5:00 PM Mountain standard time, that’s as late as 8:00 PM Eastern time We are available for YOUR convenience, which is why we are taking orders and shipping when other distributors are closed.]
Where is Davidson’s, Inc. located?
[Davidson’s, Inc. is headquartered in Prescott, Arizona. The Prescott area is the home to many firearms industry members including: Ruger, Ransom Rest, Gunsite, and the Yavapai College Gunsmithing School. Davidson's also has locations in Greensboro, North Carolina and Chapin, South Carolina.]
Account Setup
What forms do I need to fill out to set up an account with Davidson’s, Inc.?
[In order to set up an account please complete the following tasks: Complete Reseller Application Form and provide a copy of applicable state sales tax exemption form. Please fax the forms to (928)-776-0344 or email to [email protected] Sign a copy of your Federal Firearms License and send to [email protected] or fax to (928)-776-0344 *California Dealers: submit your CFD (California Firearms Dealer) number and you have the option to submit a Law Enforcement High Capacity Magazine permit and/or Assault Rifle permit. *New York Dealers: submit a copy of your Handgun License. Following the completion of these tasks an Account Executive will contact you to welcome you as one of our valued customers.]
Why do I need to submit a state sales tax form?
[Davidson’s, Inc. is a “Wholesale” firearms company, selling only to true firearms dealers. Davidson’s is not set up to collect or remit state sales taxes. Each Dealer needs to provide a state sales tax form confirming they will be charging appropriate sales tax at the point of sale.]
What email or fax number do I send a copy of my FFL to?
[Please fax a copy of your signed FFL to 928-776-0344 or you may choose to email a copy of your signed FFL to [email protected]]
Payments & Credit
What are my credit term options when I begin doing business with Davidson’s, Inc.?
[Our credit terms and policies may be found by clicking the link below. Credit Terms Statement]
When I fill out the Credit Application, is my personal credit score checked?
[You have a choice to select a credit review of your company, personal guarantor or both. If you select personal guarantor, you will need to submit your Social Security Number in order for the credit review to be processed.]
How do I make an ACH payment?
[ACH - (Automated Clearing House) – Orders with ACH terms are pre-paid in one of two ways: If you wish for our processor to initiate the transaction, we must have a signed setup form on file and a transaction form by fax or email for each new dollar amount. If your account has qualifying terms (all except COD/Cert.) you can initiate a payment online using our ACH payment portal. No fax or email is required for you to initiate the transaction at our payment portal. Once logged in to Davidsonsinc.com, go to My Account. The ACH Portal is located on the left hand side of the screen under the "ACH PORTAL" heading.]
How do I make a Chax payment?
[Please send Chax payments by email to: [email protected] or you may send Chax payments by fax to: 928-776-0344.]
Ordering & Shipping
What is the Davidson’s, Inc. shipping policy?
[Fedex and UPS are utilized for shipments within the 48 contiguous states. For rates and additional information, please click below. Shipping Policy]
May I place item(s) in my shopping cart, secure the serial number and complete my order later?
[No, shopping cart items are not secured until the order is completed. You must proceed to checkout to secure and complete your purchases.]
May I view my serial numbers of the items I order prior to shipment?
[You cannot view the serial numbers prior to shipment. However, you may view your serial numbers after the item has shipped by clicking on Invoice History, which appears on the left side of the screen under Account Inquiry.]
May I “back-order” items at Davidson’s, Inc.?
[Davidson’s does not backorder items, so you never will be surprised by shipments of backordered items and may attempt to source them elsewhere. However, you may “Stock Watch” items. If an item has zero quantity available you may add the item in Davidson’s Online to your “My Wants List.” As soon as the item arrives in our inventory, an email will be sent to you notifying delivery of the item to our inventory; however, it does not confirm an order for you nor does it ensure that the item will still be available upon receipt of the email as some item(s) sell in a matter of minutes.]
What comprises the “Sales Wizard” section of Davidson’s Online?
[The "Sales Wizard" section of Davdison’s online is your command center for utilizing Davidson’s unique tools and services design to help you increase your business. As a GalleryofGuns.com retailer, you will benefit by using the SALES WIZARD feature to enhance your sales by: Creating Your Own Online Store – Allowing you full access to sell from our enormous inventory by personalizing your own pricing structure. Your store will be listed on the Gun Genie and Retailer Search section of GalleryofGuns.com enabling your customers to view your pricing along with full color pictures of the firearms and their specifications. Increasing Your Inventory Turnover - This will enable you to take a deposit and order from us without actually incurring interest expenses by stocking all the items that we carry. Linking to Your Own Website - If you have your own web site, you will be able to bring customers from our site to yours by linking from your Davidson's Online Store]
Warranty & Returns
What is the Davidson’s Guaranteed Lifetime Replacement Program?
[If anything ever goes wrong with any gun you buy with the Davidson's GuaranteeD® Lifetime Replacement Program, it will be replaced. If no replacement is available, it will be repaired at no charge to you. For complete program terms please click the following link. Davidson's GuaranteeD® Lifetime Replacement Program]
How do I return a defective item to Davidson’s, Inc.?
[Please contact us at 1-800-367-4867. A Davidson’s Account Executive will verify that the serial number of the item that was sold by Davidson’s and will coordinate the return with you. You may also email us at [email protected].]
Dealer Programs
How do I become a Retailer who appears on www.galleryofguns.com?
[Complete page 3 of the ResellerAgreement which consists of the questions in the following box, fax it to (928)-776-0344 or email it to [email protected]). Does your business operate a minimum of 4days/20hours a week? Is your business open to the general public to come in without an appointment? Is your business easily identifiable from the street? Does your inventory have at least 25 firearms for resale? Do you agree to extend information and process returns in accordance with the Davidson’s Lifetime Replacement program for all firearms sold on GallerofGuns.com? Do you agree to disclose ALL charges to the consumer on your Gun Genie profile (credit card charges, background check fees, registration fees, all taxes, shipping and handling)? Being a GalleryofGuns.com retailer allows you to show your customers you are one of the very best in the firearms business. We have created a unique set of tools and services that allow you to stand center stage and aggressively promote your business by: Listing YOUR store when customers conduct a “Retailer Search” Showing your store information and prices when a customer selects to view an “Instant Quote” on a product using Gun Genie Allowing you to build a FREE online store Providing you with a Gun Genie Network Membership (some restrictions apply call your Account Executive for details)]
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